All products are covered by a 12 month warranty. This can be either a manufacturer's warranty or a Hypop warranty depending on the product's origin. The warranty covers manufacturers faults, defects, parts and labour. This means that any fault that is deemed to be due to manufacturing will be covered by the warranty for any parts and labor required to fix it. In some cases when the cost of repair outweighs that of a replacement, a suitable replacement product may be offered.
*This however excludes Light Bulbs, Cotton Muslin Backdrops, Paper Backdrop Rolls and Travel Carry Bags included with our kits. These products are not covered by our 12 month warranty as these products are susceptible to regular wear-and-tear and can get damaged for a variety of reasons not deemed as a manufacturer's fault. If these products are faulty or DOA please notify us within 7 days for a replacement. We reserve the right to refuse any claims made after this timeframe or additional charges may apply. Damages due to misuse by the user will not be covered by this warranty.
You as the buyer has the obligation to prove the status of the faulty item(s) as required by Hypop. Proof in the form of a photo, video or returning the item for inspection is acceptable.
How Does It Work?
Simply, products still under the 12 month Hypop warranty are sent back as an RMA to Hypop for processing under warranty. We will then forward the product to the relevant repair centre, depending on the product's origin. In some cases repairs are done direct with the manufacturer. Repairs usually take between 3-6 weeks to complete.
Should you have a warranty claim, please contact us on 1300 449 767.
Alternatively, please send us an email to firstname.lastname@example.org and quote your original order number. We will reply as quickly as possible to your enquiry.
Our customers receive honest and truthful advice on warranties and products. We are all photographers and have been in business since 2009.