Terms and Conditions
Terms and Conditions
Hypop strives for 100% customer satisfaction. If you have any problems with your order or our products, please contact us and we'll do our best to rectify any issues.
Hypop is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded immediately.
The delivery times provided by Hypop are estimates only. Hypop will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Hypop can not be held responsible for incorrectly entered delivery addresses
All stock is quality checked before shipping. The customer is responsible for inspecting the product(s) for fault and notifying us within 7 working days of receiving the product(s) should there be a fault.
All prices are in Australian dollars and include GST. Prices are subject to change without notice. If an order ships outside of Australia, there may be duties and taxes added by the destination country. It is the customer's responsibility to check how their local customs office charges incoming packages.
Despite our best efforts it's possible that some products on our website are incorreectly priced. If a mistake has been made we will contact you before shipping to request if you would like to pay the difference at the product's correct price or cancel the order instead.
If we notice an unusual pattern of faults or returns activity that doesn't sit right: e.g. we suspect someone has damaged the light and is returning a new item as a faulty item, ordering andor the cost of returning the returning too frequently - more than even the most loyal Hypop customers, or the items returned don't match what you ordered - then we have the right to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Service and we'll be happy to discuss it with you.
If your account has been deactivated and you need to make a valid return, contact Customer Care. They'll give you a returns label although you'll be responsible fgoods to us.
Please note, we reserve the right to take legal action against you if the items you return don't match what you ordered.
As per the The Trade Practices Act listed by the ACCC, unfortunately we DO NOT offer refunds under these circumstances:
- If you simply change your mind or
- Make a wrong decision.
You can choose between a refund, exchange or store credit where:
- Products are faulty;
- Have been wrongly described;
- Are different from a sample shown to you OR
- Do not do what they’re supposed to
That being said, Hypop always strives 100% customer satisfaction, therefore please contact us directly and we will endeavour to resolve any issues or concerns you may have.
For further information, please refer to the ACCC website here.
If notified before goods have been dispatched, Hypop can accommodate order cancellations. If items have been already shipped, the customer may return the items when they receive them for a store credit. All return postage costs will be at the buyer's expense.