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Deliveries & Pick Ups

We use a variety of different delivery methods depending on location and priority. All deliveries within Australia are generally made via Australia eParcel/Parcel Post, Express Post and Startrack (Courier) depending on the method you select during checkout. Generally, we dispatch all purchases within 24-48 hours of receiving the order and have a quick turnaround time on postage (within metro areas) and handling unless otherwise stated on the product page. Tracking numbers are issued via our automated e-mail system, however if you do not receive your tracking number, please message our helpful staff and we'll attempt to provide as much information regarding your order as possible. The relevant tracking sites for the postage methods we use are:

Click and Collect

We also offer Click and Collect at our Sydney, NSW Showroom which is located in Alexandria. For our address and contact details, visit our contact us page.

Accurate Shipping Costs:*

Shipping is insured and a tracking number is provided. We use national carriers such as Australia Post, Startrack, DHL Express and more. Prices vary depending on the approximate weight of package, e.g. Under 1kg, 1kg, 2kg, 5kg, 10kg, 20kg, 20kg+, and the location (from postcode to postcode)

Postage and handling prices seem high, how do you calculate your postage costs?

There are no hidden postage costs at Hypop whatsoever. We calculate the postage costs based on the actual weight and dimensions of the parcel and what the relevant shipping company charges us. We charge the same rate the delivery company charges from our postcode to your postcode. We only add an additional few dollars on-top to cover the packaging materials and handling/labour charges. Each photography set weighs a substantial amount, ranging from anywhere between 1 to 50kg,therefore please check the Shipping Calculator in the Shopping Cart or during checkout for all our accurate shipping rates.

Do you offer combined postage discounts if I purchase more than 1 item?

Of course we do! We always reward our customers who purchase multiple items by combining the postage costs to make it as cheap as possible. We’re able to do this as postage costs are calculated by weight and if it fits into the parcel, it sends!

How do I protect my shipment?

Here at Hypop we offer customers the opportunity to add Shipping Insurance onto their order at checkout via the ‘Pledge’ service. For a small fee based on the amount that your cart totals to, Pledge will insure your items from theft, loss or damage caused during transit and will cover the cost of a replacement in the event that happens to your delivery.

This service is automatically enabled by default when you add anything to your cart for your convenience, however, although we strongly advise against it, you can disable this option if you do not wish for your items to be covered during transit.

In the event the customer has chosen not to cover their delivery with the Pledge insurance, we are unable to take any responsibility for any theft, loss or damage that may occur during transit. This is why we strongly recommend to always cover your items with Pledge Shipping Insurance.

What is Pledge Shipping Protection?

This service is automatically applied to your cart for your convenience. If you missed the option to remove Pledge from your cart during the checkout process and want to opt out of this service, please get in touch with our customer service team and we will cancel and refund the insurance for you.

What postage method do you use to deliver?

For delivery Australia-wide, we use Australia Post eParcel as our Standard Delivery service and Startrack Couriers as our Courier service. These are a "signature on receipt" delivery service, therefore if you're unavailable at the time of delivery, both Australia Post and Startrack will leave a calling card for you to pick your parcel up at your local post office or depot.

How long does shipping take?

We dispatch orders on weekdays. For items in stock, we strive to dispatch them before 12pm each day. Delivery times within Australia depend on your specific location, whether it’s metropolitan or rural.

Please refer to the delivery estimates provided below. Note that delivery times for preorders, backorders, special orders, and spare parts may vary.Please be aware that orders placed after 12pm may not be dispatched the same day. Orders received after 12pm on Friday, or over the weekend, will be dispatched on the next business day.

State Delivery Time (estimates)
NSW 1 to 5 business days
QLD 2 to 8 business days
VIC 2 to 8 business days
SA 2 to 8 business days
NT 4 to 10 business days
WA 4 to 10 business days
TAS 4 to 10 business days
RURAL AREAS 4 to 12 business days

Has my order been shipped?

If your order has been made and payment has been received and successfully cleared via Credit Card, PayPal, Afterpay, Zip or bank account we will immediately ship your item to avoid any delay receiving your item. You shall receive e-mail notifications on both occasions to ensure you’re up-to-date with the status of your order. All e-mails will be sent to the registered e-mail address listed in your order.

Can I track my order?

We only ship orders out via secure, insured and trackable delivery methods (unless sent via Australia Post Envelope or Free Delivery item selected). An e-mail notification with your tracking number will be sent upon dispatch of your order, to the e-mail address listed on your order. You can then track your order at the following URLs:Australia PostorStartrack, If for some reason you did not receive your tracking number, please contact us and we’ll provide you with as much information as possible about your parcel.

What does 'Shipped - Tracking Pending' mean?

As much as we would love to, not all orders can be fulfilled directly out of our main Sydney Warehouse and in some cases, your order may be fulfilled and shipped from one of our external warehouses across the country. This allows us to hold more stock and get your orders out quicker so that you can receive your items faster!

In the instance that your order is sent from another warehouse, tracking may not be available right away and there can be a small wait time of up to 24-48 hours until your tracking number will be provided.

What does 'Backorder' mean?

Items with the tag Backorder are typically products that we stock regularly, but are currently sold out but available for purchase to reserve stock from the next incoming shipment. These are typically fulfilled within the next 10 business days and you will be contacted if extended delays are encountered.

What does 'Lead Time' mean?

Items tagged with Lead Time are products that are generally not held in our main Sydney Showroom and will most likely need to be fulfilled from an external warehouse or will need to be ordered in before shipment is made or 'Local Pickup' is made available. These are typically fulfilled faster than items on backorder, however you will be contacted if extended delays are encountered.

What does 'Preorder' mean?

Items that are tagged with Preorder are products that are yet to be released and the expected date of arrival will be shown on the product page accordingly. Please note, these are only estimated dates and can change at anytime.

What does 'ATL' mean?

At the checkout, you will see an option where you can select for your package to have an ATL on it. This stands for Authority To Leave and allows the delivery driver to leave the package without requiring a signature from the receiver. In the case that you are not home and you have requested an ATL to be left on your package, the driver will place the item in a safe location and you will be notified via the tracking that this has been done.

Please note: Hypop takes no responsibility for any orders lost or stolen as a result of selecting ATL at checkout.

Help! I've ordered the wrong thing, can you help?

Here at Hypop we always want our customers to receive the items that they really want. If you feel like you have ordered the wrong item, we are more than happy to accept the item back in its original condition within 7 days of receiving for a store credit or a straight swap to another more suitable item. Just get in touch with our friendly team now and we should be able to guide you in the right direction!

My item hasn't arrived, what do I do?

The majority of our items that are dispatched can be tracked (unless sent via Australia Post Envelope) as we only use safe, insured and trackable methods of delivery. If you feel that delivery is taking longer than expected, don’t panic! Simply contact us and we’ll do our best to provide you with the most up-to-date tracking details available.
In the event that a parcel is lost or delayed, we’ll take it up directly with the delivery company and send out a replacement (pending stock availability), so you have absolutely nothing to worry about. We’ll do the rest!

I'd like to cancel my Click and Collect order

If you wish to cancel and refund a Click and Collect order after it has been picked and before it has been collected, there will be a 30% restocking fee charged. Alternatively, we can provide a store credit for the full amount of the cancelled items.

I'm unable to pick up my Click and Collect order

If you have placed an order for Click and Collect and have not picked up your order within 1 month, the items will be returned into stock. Your order will remain, however they may need to be reordered and there may be additional wait times.

I'm having an Uber Package or another Courier collect my package on my behalf

If you’re arranging your own Uber Package or courier to collect your order, please provide them with your order number and notify them that they're required to present their ID and sign on your behalf for us to accept the collection. Failure to do so may lead to delays or a futile pickup with potentially additional charges which we're not liable for.

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