DJI Care Neo - 1 Year Plan
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Buy a Demo & Save
Buy an Open Box & Save
Interest Free Finance
12 Month Warranty*- Click & Collect (Sydney)
- Friendly & Expert Advice
- 100% Australian Stock
- 7 Day Exchanges*
12 Month Warranty*
Replacement for Peace of Mind
For an additional charge for replacement, you can have your damaged product replaced if an accident occurs. Replacement products are brand-new or equivalent to brand-new products in performance and reliability.
Save Time with Express
Express is an option that allows you to skip the damage assessment and quotation process. A DJI service center will ship you a replacement as soon as they receive your product.
Official Warranty, Guaranteed Quality
During the DJI Care Refresh service period, the main parts remain covered by the official warranty, bringing longer protection for your product.
FREE SHIPPING
DJI will cover shipping costs both ways anytime a product is sent back for replacement service.
Exclusive Service
DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.
What's Included
DJI Care Neo - 1 Year Plan
All deliveries within Australia are facilitated by Australia Post, Startrack or other courier services depending on the method you select during checkout and the dimensions/weight of the package. Generally, we dispatch within 24 hours of receiving your order unless otherwise stated. We have a quick turnaround time on postage and handling. Tracking numbers are issued via our automated e-mail system, however, if you do not receive your tracking number, please message our helpful staff and we'll attempt to provide as much information regarding your order as possible.
Please allow between 2-7 business days for standard deliveries to metro* areas and capital cities. For suburbs outside metro areas please allow an additional 2-5 business days for delivery. *Metro capital cities include: Sydney, Canberra, Wollongong, Gold Coast, Brisbane, Melbourne, Adelaide, Perth, Hobart or Darwin.
All products are covered by an Australian 12 month warranty. This can be either a manufacturer's warranty or a Hypop warranty depending on the product's origin. The warranty covers manufacturers faults, defects, parts and labour. This means that any fault that is deemed to be due to manufacturing will be covered by the warranty for any parts and labour required to fix it. In some cases when the cost of repair outweighs that of a replacement, a suitable replacement product may be offered. These products are not covered by our 12 month warranty as these products are susceptible to regular wear-and-tear and can get damaged for a variety of reasons not deemed as a manufacturer's fault. If these products are faulty or DOA please notify us within 7 days for a replacement. PLEASE NOTE: *This excludes Light Bulbs, Cotton Muslin Backdrops, Paper Backdrop Rolls, Batteries, Consumable Products and Travel Carry Bags included with our kits. DEMO STOCK: All demo stock items are sold 'as-is' and come with a standard 12 month warranty. Stock will either be repaired, substituted with a similar demo item (subject to availability), you may opt for an exchange or a store credit may be offered. Please contact us for further detail.