All products are covered by an Australian 12 month warranty. This can be either a manufacturer's warranty or a Hypop warranty depending on the product's origin. The warranty covers manufacturers faults, defects, parts and labour. This means that any fault that is deemed to be due to manufacturing will be covered by the warranty for any parts and labor required to fix it. In some cases when the cost of repair outweighs that of a replacement, a suitable replacement product may be offered.
*This excludes Light Bulbs, Cotton Muslin Backdrops, Paper Backdrop Rolls, Consumable Products and Travel Carry Bags included with our kits. These products are not covered by our 12 month warranty as these products are susceptible to regular wear-and-tear and can get damaged for a variety of reasons not deemed as a manufacturer's fault. If these products are faulty or DOA please notify us within 7 days for a replacement. We reserve the right to refuse any claims made after this timeframe or additional charges may apply. Damages due to misuse by the user will not be covered by this warranty.