A Letter From Hypop - #DontStopCreating

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A Letter From Hypop - #DontStopCreating

Published 24th March 2020

UPDATE JULY 12 2021:
In line with the NSW Government guidelines for Greater Sydney our Alexandria Showroom will be closed for walk-in customers until further notice. Collections and Pick-ups will still be available 'by appointment' only. Due to the current lockdown there are delays in the NSW delivery network due to higher volumes of packages therefore please allow additional time for your delivery to arrive. Our warehouses are maintaining social distancing practices, frequent cleaning and sanitising to maintain a COVID-19 safe environment. 


To our valued community,

During these unprecedented times, we hope everyone is staying healthy and safe. At Hypop, we’re implementing preventative measures in line with the Australian Government and public health expert’s directives to ensure the safety of the greater community, including our staff and customers. We have implemented the following precautionary measures at the Hypop offices, showroom and warehouses:

In-Store Precautions

- Alexandria, Sydney Showroom Closed to walk-in customers
- Collections and Pick-Ups are still available 'by appointment' only
- Collections will be performed keeping abiding by social distancing practices

- Increasing the frequency of disinfectant cleaning of our Sydney showroom and warehouse
- Training staff about best hygiene practices including, washing hands before and after each interaction

Online Delivery

We highly recommend opting for delivery during these times. Check out the free shipping category on Hypop here. For a car park pick-up, select ‘Click and Collect’ when you order online and call us again on 1300 449 767 when you arrive. We’ll meet you at the car park with your order.

Shipping Delays

At this time, you may experience some minor shipping delays on your order. Please make sure to check your tracking number with our shipping partners for estimated delivery time frames. Our partners Auspost, Startrack, DHL, Fastway, and Toll also provide contactless deliveries. Information in regards to this can be found directly via their websites.

Pricing Changes

As we try to adapt and move forward through this fluctuating economic climate the way we order stock from suppliers is evolving and changing. As of today, shipping rates for all inbound and outbound shipments have increased, making the cost of goods more expensive for retailers than in 2019.

Due to these developments in our stock ordering, we may need to implement pricing increases across a range of goods. We will do our best to keep prices as competitive as we can and still offer plenty of affordable solutions

We ask you, as our loyal customers, to please ensure you are playing your part in preventing the spread of COVID-19. If you’re experiencing any symptoms we ask that you direct your purchases to our online store at www.hypop.com.au and any enquiries through sales@hypop.com.au. You can also call us on 1300 449 767.

Follow us on our Facebook, Instagram, and YouTube where we share helpful resources so you can keep creating at home. Check out our blog post on the best starter lighting kits on a budget to help you kickstart your online content creation.

Our friendly customer service team is also here to help and offer the best advice on how you can support your creative business with the best budget lighting solutions. Feel free to call our friendly customer service staff at 1300 449 767 or email us at sales@hypop.com.au. We also offer Afterpay, Zip, LatitudePay and Lay Buy so you can create now and pay later.

Let’s work collectively to combat these challenging times and remind ourselves, #dontstopcreating. We will get through this better and stronger together. We look forward to high-fiving and shaking hands with you again very soon.

Kind regards,
The Hypop Team

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